When will I receive my order? +
Due to high demand and international shipping, delivery may take up to 5-13 business days, depending on your location. However, we are pleased to inform you that our products often arrive sooner. Please note that this timeframe does not include our 1-3 day processing period.
Rest assured, every order includes a tracking number, allowing you to shop with confidence. We will keep you updated on the status of your order, ensuring you are informed every step of the way.
What is my tracking number? +
Your tracking number will be emailed to you within 1-3 business days after your order is processed. If you do not receive it within 7 days, please reach out to our friendly customer experience team.
How can I contact Orgatom? +
You can contact us by filling out the Contact Form on our website or via email at
[email protected].
Which currency will I be charged in? +
We process all orders in Orgatom store currency.
Will I receive an order confirmation when I place my order? +
Yes, all customers will receive an order number after placing their orders. If you do not receive one within 24 hours, please contact us.
How can I pay for my order? +
We accept the following payment methods: Visa, Mastercard, Discover, Amex, Venmo, JCB, Diners Club, Apple Pay, and PayPal.
Is checkout on this site safe and secure? +
Absolutely! Our store is certified Level 1 PCI DSS compliant and meets all six categories of PCI standards. We use the latest security systems and encryption software to ensure your personal details are kept safe and secure.
If I enter my email address, will you sell my information? +
No, we do not sell our customers' information. Emails are strictly for follow-up purposes, including sending newsletters, promotions, and discount coupons if you signed up for our newsletter.
Will I be charged for customs and taxes? +
The prices displayed on our site are tax-free in USD. You may be liable to pay for duties and taxes once you receive your order, as determined by your local customs office. Payment of these charges is your responsibility and will not be covered by us. For further details, please contact your local customs office.
What if I provided the wrong address? +
It is the responsibility of the buyer to enter the shipping address correctly. If you need to change your shipping address, please contact us at
[email protected] as soon as possible after placing your order. We will do our best to make the change, but we cannot guarantee it due to varying processing times. If the package is returned to us, we can ship it to the correct address or provide a full refund.